Help Center
Frequently Asked Questions
Everything you need to know about Promixa AI BG Remover background remover.
What is Promixa AI BG Remover?
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Promixa AI BG Remover is a premium SaaS-style application that automatically removes backgrounds from images using advanced AI algorithms in seconds.
Which image types are supported?
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We currently support standard image formats including JPG, JPEG, PNG, and WEBP. SVG and vector formats are not supported for background removal.
Is my uploaded image stored forever?
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No. For privacy and security, all uploaded images and processed results are automatically deleted from our servers based on the administrator's auto-delete schedule.
Which background removal providers are supported?
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Our system officially integrates with industry leaders: remove.bg, Slazzer, and Photoroom.
Why did my image fail to process?
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Processing may fail if the image size exceeds the allowed limit, if the AI cannot detect a clear subject, or if the API provider is experiencing temporary downtime.
Can I use this script on cPanel hosting?
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Yes! Promixa AI is designed to be fully compatible with standard shared hosting environments like cPanel. It does not require any terminal access to install or manage.
How can I change API provider?
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The site administrator can easily change the active API provider directly from the Admin Settings panel under the "API Integrations" tab.
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