Refund & Cancellation Policy

Customer satisfaction is important to us. This policy explains how order cancellations, refunds and complaints are handled.

1. Order Cancellations

• Orders can be cancelled free of charge before the kitchen begins preparation.
• Once preparation has started, we may not be able to cancel the order as ingredients have already been used.
• To cancel an order, please contact us immediately by phone or WhatsApp with your order number.

2. Refund Eligibility

Refunds or replacements may be issued in the following circumstances:

• An item was missing from your delivered order.
• The food received was significantly different from what was ordered.
• The order arrived in an unacceptable condition due to an error on our part.
• The order was significantly delayed beyond a reasonable timeframe without prior communication.

3. How to Request a Refund

Please contact us within 24 hours of receiving your order, quoting your order number and a description of the issue, along with a photo where applicable. We aim to review and respond to all refund requests within 2 business days.

4. Non-Refundable Situations

We are unable to offer refunds in situations such as a change of mind after the order has been prepared, incorrect address or contact details provided by the customer, or delays caused by circumstances outside our control (e.g. severe weather or traffic disruptions).

5. Refund Method

Approved refunds will be issued using the original payment method where possible, or as store credit toward a future order, at the customer's preference.

6. Contact Us

For any cancellation or refund request, please reach out via the phone number, email or WhatsApp link provided in the footer of this website.